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Methodik zur Informations- und Datenmodellierung in IT-Service-Management-Prozessen: Die ITIL(R)-Prozesse 'service level management' und ... Ein Vergleich zwischen ITIL(R) und eTOM(R) Paperback – Import, 9 May 2008
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Methodik zur Informations- und Datenmodellierung in IT-Service-Management-Prozessen: Die ITIL(R)-Prozesse 'service level management' und ... Ein Vergleich zwischen ITIL(R) und eTOM(R) Paperback – Import, 9 May 2008

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